Frequently Asked Questions

Yes! Every Ecoze product is formulated with 100% natural, plant-based ingredients. We use coconut oil, neem extract, citrus extracts, lavender oil, and mint extract. We never use synthetic chemicals, artificial fragrances, or harmful additives.

Our products are formulated to be family-safe. However, we recommend keeping products away from direct contact with young infants and always test on a small area first. Check individual product labels for specific guidance.

Yes, all our products are made with biodegradable ingredients. They break down naturally and do not harm aquatic life or ecosystems when washed away.

All Ecoze products are proudly Made in India. We source ingredients locally to support Indian farmers and manufacturers.

We deliver across India within 3-7 business days. Metro cities typically receive orders in 2-4 days. You will receive a tracking number once your order is shipped.

Orders above ₹499 qualify for free shipping. A standard shipping charge of ₹50 applies to orders below this threshold.

Yes! Use our Order Tracking page at /track or visit My Account → My Orders. Enter your order number to see real-time status updates.

Yes, COD is available for most pin codes across India. The COD option will appear at checkout if it is available for your location.

We offer a 7-day return window from the date of delivery. Products must be unused, in original packaging, and with all seals intact.

Contact our support team at support@ecoze.in with your order number and reason for return. We will arrange a pickup and process your refund within 5-7 business days after receiving the product.

For hygiene reasons, opened personal care products (soap, shampoo, body wash) cannot be returned unless they are defective or damaged.

Visit our Dealer Portal page and fill in the dealer registration form. Our team reviews applications within 2-3 business days and will contact you with next steps.

Dealers enjoy 25-40% below-retail pricing, priority dispatch, marketing support materials, and a dedicated account manager.