Privacy Policy

Last updated: July 2025

Information We Collect

We collect information you provide directly such as your name, email address, mobile number, and delivery address when you register or place an order. We also collect usage data through cookies to improve your shopping experience.

How We Use Your Information

We use your information to process orders, send order confirmations and invoices, provide customer support, and occasionally send you updates about our products and offers (which you can opt out of at any time).

Data Security

Your personal information is stored securely using Appwrite's encrypted cloud database. We do not store payment card details — all payment processing is handled by Razorpay, a PCI-DSS compliant payment gateway.

Sharing Your Data

We never sell your personal data. We only share your information with our trusted delivery partners (for shipping) and Razorpay (for payment processing), strictly as required to fulfill your order.

Cookies

We use essential cookies for session management and cart functionality. You can disable cookies in your browser settings, but this may affect your shopping experience.

Your Rights

You have the right to access, update, or delete your personal data at any time. Contact us at privacy@ecoze.in to exercise these rights.

Contact

For any privacy-related concerns, email us at privacy@ecoze.in or write to us at our registered office address.